FAQs

How can I contact HHBAURA?

You can reach us anytime at contact@hhbaura.com. Our customer service team will be happy to assist you with any questions or concerns.

Do you ship worldwide?

Yes, we ship worldwide. 🌍

Where do you ship from?

All orders are processed and shipped from our warehouse in Hong Kong.

Can I change or cancel my order?

As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. After this time, we cannot make modifications, but you may return your order for a full refund once it is received.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, Apple Pay, Google Pay, American Express) and PayPal.

When will my order be processed?

Orders are processed between Monday and Friday. Please allow 1–3 business days for order processing. During holidays or high-demand periods, processing times may be slightly longer.

How long will it take to receive my order?

Shipping times vary by location. Most orders arrive within 2–4 weeks due to high demand and international shipping.

What if I don’t receive my order?

If your order has not arrived within 30 days of shipping, you are eligible for a full refund. Please contact us at contact@hhbaura.com.

How do I return an item?

To initiate a return, please email us at contact@hhbaura.com. Our team will guide you through the return process.

What if the item I received is defective, incorrect, or damaged?

If you received merchandise that is defective, incorrect, or missing, please contact us right away. Include your order number and clear photos of the item(s). We will do our best to resolve the issue as quickly as possible.

When will I receive my refund?

Refunds are issued back to your original form of payment.

  • Credit/debit card refunds are processed within 7–10 business days after we receive your return or cancellation request.

  • Processing times may vary depending on your bank or card provider.

If you haven’t received your refund yet, please first check with your bank or credit card company, as it may take some time before the refund is officially posted.