Shipping policy

SHIPPING POLICY

Last updated: August 12, 2026

Thank you for shopping with HHBAURA. This Shipping Policy explains where we ship, when orders are processed, estimated delivery times, tracking, and what to do if an order is delayed or has a delivery problem.

SHIPPING AREA

HHBAURA currently ships to eligible addresses within the United States. Shipping availability is confirmed during checkout.

SHIPPING COST

We provide free tracked standard shipping on eligible U.S. orders. Any available shipping method and cost will be displayed before you complete checkout.

PROCESSING TIME

Orders are normally processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays.

Processing time is separate from delivery time. Orders placed during weekends, holidays, or periods of high demand may begin processing on the following business day.

ESTIMATED DELIVERY TIME

Estimated U.S. delivery is 7–15 business days after processing.

Delivery dates are estimates, not guarantees. Actual delivery time can vary based on the destination, carrier operations, weather, holidays, address problems, or other circumstances outside our reasonable control.

ORDER TRACKING

When your order ships, we will send tracking information to the email address provided during checkout. Please confirm that your email address is correct before completing your order.

Tracking information may take 3–7 days after dispatch to begin displaying movement. A delay in tracking updates does not necessarily mean that the package has stopped moving.

You can also check your order through the Track Order page on our website.

ADDRESS ACCURACY

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately at contact@hhbaura.com. We will try to update the address before fulfillment begins, but we cannot guarantee changes after an order has entered processing or been shipped.

HHBAURA is not responsible for delivery problems caused by an incomplete or incorrect address supplied by the customer. If an order is returned to us, we will contact you regarding the available reshipment or refund options. Additional shipping charges may apply when reshipping an order because of an incorrect customer-provided address.

ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee a change or cancellation after processing or fulfillment has begun.

If an order is successfully canceled before shipment, any approved refund will be returned to the original payment method.

SHIPPING DELAYS

If we learn that we cannot ship your order within the promised processing period, we will notify you and provide an updated shipping date when available. You may choose to accept the delay or cancel the unshipped order for a full refund.

Carrier transit delays can occur after an order has shipped. Please allow tracking information time to update before contacting us.

LOST OR STALLED PACKAGES

If tracking has not updated for an unusually long time or your package appears to be lost in transit, contact us at contact@hhbaura.com with your order number. We will review the tracking information and work with the carrier or fulfillment provider to determine the appropriate resolution.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it:

  1. Check around the delivery location, mailbox, parcel locker, and any secure areas.

  2. Ask household members, neighbors, or building staff whether they accepted it.

  3. Allow one additional business day because some carriers mark packages delivered shortly before arrival.

  4. Contact the carrier using your tracking number.

  5. Contact us at contact@hhbaura.com if the package is still missing.

We will review the available delivery information and help determine the next appropriate step.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Inspect your order after delivery. If it arrives damaged, defective, or incorrect, contact us promptly at contact@hhbaura.com with:

• Your order number
• A description of the problem
• Clear photographs of the product and packaging

We will review the issue and provide the appropriate resolution. Please do not return an item before receiving return instructions.

RETURNS

Shipping-related return requests are also subject to our Refund Policy. Contact us before returning any product because unauthorized returns might not be accepted.

CONTACT US

For shipping questions, contact:

HHBAURA
Email: contact@hhbaura.com
Website: https://hhbaura.com